Interpreter – 40001024

Date: Jun 13, 2024
Location: Durham, NC, US
Company: Durham County

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

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DEPARTMENT: Public Health Services
DATE POSTED: June 13, 2024
CLOSING DATE: June 20, 2024
HIRING RANGE: $39,348.00-$53,096.00
POSITION NUMBER: 40001024
JOB TYPE: Full-Time

**This posting is subject to close without prior notification.**

GENERAL DESCRIPTION:

The primary purpose of this position is to improve client access to existing programs and to ensure consistency of care to alI public health clients. This worker will provide a link between the community and health care services for Latino patients. This position will also assist the medical staff in communicating medical information to clients whose primary language is Spanish. The ultimate goal is to provide optimal care to Spanish speaking patients in order to facilitate a health community.

DUTIES AND RESPONSIBILITIES:

  • The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
  • Interpret information face to face and by phone for Spanish-speaking patients interacting with English-speaking primary care providers.
  • Work with staff in clinical settings to communicate medical information to clients and assist with making appointments.
  • Reinforce provider’s instructions while displaying empathy and understanding.
  • Assist other health care staff as needed with Spanish-speaking clients.
  • Utilize the Interpreter Request dashboard to input data for tracking purposes.
  • Return calls to Spanish speaking clients to assist with making an appointments or other requested services.
  • Call patients for appointment reminders, to follow up on missed appointments, and for required treatment information, providing feedback to clinic staff as necessary to assist patients.
  • Answer the general Departmental phone line for incoming Spanish calls, directing clients to needed services, assisting with making appointments, and sharing local resource information.
  • Translate clinic letters and notices, patient information and internal documents as needed. Assist with translation of bulletins and reports shared with the public by the Administrator.
  • Work at shelter assignment in case of a declared emergency.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Fluent in both English and Spanish.
  • Working knowledge of medical terminology in both English and Spanish.
  • Knowledge of local community resources.
  • Knowledge of and the ability to apply HlPAA standards.
  • Ability to work independently and to apply customer services principles.
  • Data entry and time management skills.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to translate/interpret all verbal information and written materials in English and the foreign language.
  • Basic knowledge of the ethics of interpreting.
  • Ability to assess communication skill level of client and exercise judgment in determining services to be rendered.
  • Ability to understand and interpret information in the various dialects of that language.
  • Working knowledge of the program area.
  • General knowledge of office processes and procedures.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduation from high school or GED and one year of related experience demonstrating a fluency in English and the foreign language(s) necessary to successfully perform assigned job duties; or an equivalent combination of training and experience.

SPECIAL NOTE:
• This is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of work are primarily essential functions of the majority of positions but may not be applicable to all positions.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

To further the mission of the Durham County Department of Public Health (DCoDPH) to partner with our community to advance health equity, protect the environment, and promote health and wellness for all, DCoDPH is implementing the employee vaccination and tuberculosis screening policies. All DCoDPH employees are considered healthcare personnel (HCP) working in a health care setting with the potential for exposure to patients and/or infectious materials and, therefore, are required to comply and provide documented proof of the following:
     • Measles, Mumps & Rubella (MMR) vaccination/immunity
     • Varicella-Zoster Virus (Chicken Pox) vaccination/immunity
     • Tdap (Tetanus, Diphtheria, Pertussis)
     • Tuberculosis (TB) baseline screening within the last twelve (12) months prior to employment
     • Hepatitis B vaccination/immunity – only required for DCoDPH employees with potential Bloodborne Pathogen (BBP) exposures.

Identified DCoDPH HCP with potential Bloodborne Pathogen (BBP) exposure have an additional requirement for the Hepatitis B vaccination. Required vaccination, serological testing to determine immunity, and baseline tuberculosis screening are available for all Public Health employees who elect to become DCoDPH patients upon request and at no cost.

Proof of vaccination and tuberculosis screening must be provided to Human Resources within seven (7) business days prior to the date of employment.

Durham County Government is an Equal Opportunity Employer